- You own your data. We provide the tools to run outreach and manage your pipeline.
- You are responsible for the messages you send and for following anti-spam, privacy and messaging laws.
- Outreach runs through the email accounts you connect, and the WhatsApp Business API and Instagram Messaging API accounts you connect, under those providers' own terms. Facebook and LinkedIn are used only to view leads you bring in.
- Personalized prospect pages GetReached CRM generates are published at a public web address.
- AI-written messages are drafts you control. Review them before you rely on them.
- Paid plans renew until you cancel. You can cancel at any time.
1. The agreement
These Terms and Conditions ("Terms") are an agreement between you and Think to Share IT Solutions Private Limited (CIN U72900WB2022PTC254361), registered at 2nd Floor, Holding No. 341, Noapara Bye Lane, Garulia, LP-32/6/1, Barrackpore, North 24 Parganas, West Bengal 743133, India ("GetReached CRM", "we", "us"). They govern your use of the GetReached CRM website, web application and related services (the "Service").
By creating an account or using the Service, you agree to these Terms. If you use GetReached CRM on behalf of a company or agency, you confirm you are authorized to bind it, and "you" means that organization. Our Privacy policy explains how we handle personal information.
2. Accounts and workspaces
- You must be at least 18 and give accurate account information.
- Keep your login credentials secure. You are responsible for activity under your account and your team members' accounts.
- Agencies may create separate workspaces for clients. You are responsible for having the right to manage each client's data and connected accounts, and for the access you give clients and team members.
- Sub-accounts: every sub-account (a client workspace an agency creates, or a workspace created under a reseller or partner account) is controlled by the party that owns it. All activity carried out in a sub-account — messages sent, leads contacted, data uploaded, connected accounts used and AI features triggered — is the sole responsibility of that sub-account holder or the agency or account owner managing it, not GetReached CRM. GetReached CRM is responsible for a sub-account's activity only where we ourselves directly operate or manage that sub-account on your behalf under a separate written agreement.
3. Using GetReached CRM
Subject to these Terms and your plan, we grant you a non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. We may improve, change or remove features over time; if we remove a core feature you pay for, we will tell you in advance.
4. Acceptable use
You agree not to use GetReached CRM to:
- Send unsolicited bulk messages in breach of law, or messages that are deceptive, harassing, defamatory or unlawful.
- Impersonate any person or business, or hide who a message is from.
- Contact people who have opted out, or ignore unsubscribe and stop requests.
- Upload data you have no right to use, or sensitive personal data the Service is not designed for.
- Reverse engineer, overload, scrape or try to gain unauthorized access to the Service.
- Resell the Service without our written agreement, other than agencies serving their own clients.
5. Outreach and compliance
You are the sender of every email, WhatsApp Business API message and Instagram Messaging API message sent from your workspace, including those drafted or sent by the AI reply agent. You are responsible for complying with laws that apply to your outreach, which may include the CAN-SPAM Act, GDPR and the ePrivacy rules, CASL, India's Digital Personal Data Protection Act, 2023 and telecom regulations, and for having a lawful basis to contact each lead.
We may apply sending limits, inbox health checks and content checks to protect deliverability and prevent abuse, and may pause sending that appears to break these Terms.
6. Third-party platforms
GetReached CRM connects to services you choose, such as Gmail, the WhatsApp Business API, the Instagram Messaging API, Google Calendar, Facebook and LinkedIn, and, if you enable it, an external CRM such as Go High Level. Your use of those services is governed by their own terms and policies, which you must follow — including each platform's messaging, automation and data-access rules, and Meta's WhatsApp Business Messaging Policy and Instagram Platform Policy.
Through the WhatsApp Business API and the Instagram Messaging API, you can send and receive messages, and the AI reply agent can draft or send replies on your behalf, within those platforms' own messaging windows and policies. For Facebook and LinkedIn, GetReached CRM only reads leads you choose to bring in so you can view and manage them in one list; we do not post or send messages on those two platforms. We are not responsible for changes, outages or restrictions a third-party platform applies to your account, and you are responsible for keeping your use of connected accounts within that platform's own terms.
7. AI features
- AI features generate content such as emails, WhatsApp Business API messages, Instagram Messaging API messages, reply drafts, summaries and personalized prospect landing pages. Output may be inaccurate or unsuitable, so review it before relying on it.
- You choose how much the AI reply agent can do on each campaign: draft only, approve before sending, or send automatically. When you enable automatic sending, messages are sent on your behalf and your responsibility.
- As between you and us, you own the output generated for you, to the extent the law allows.
8. Your data
You own the leads, contacts, messages and other content you put into GetReached CRM ("Customer Data"). You give us permission to host, process and transmit Customer Data only to provide and support the Service. Our handling of personal data is described in our Privacy policy and Data Processing Agreement. You can export Customer Data at any time while your account is active.
9. Plans, billing and trials
- Free trial: new accounts may start with a free trial of 14 days. At the end of the trial, the Service stops unless you choose a paid plan.
- Subscriptions: paid plans are billed in advance, monthly or annually, and renew automatically until cancelled.
- Usage limits: each plan includes limits such as sending inboxes, messages and workspaces. If you go over, we may ask you to upgrade.
- Taxes: prices exclude applicable taxes, such as GST or VAT, unless stated.
- Refunds: fees already paid are non-refundable, including for partial months, unused usage limits or unused client workspaces, since every plan can be evaluated first with a free trial. If you cancel an annual plan, we will refund the unused full months remaining, minus any monthly-plan discount you received by paying annually. We may issue a refund at our discretion, or where required by law.
- Price changes: we will give at least 30 days' notice before a price change applies to your next renewal.
10. Intellectual property
GetReached CRM, including its software, design and brand, belongs to us and our licensors. These Terms do not give you any rights to our trademarks. If you send us feedback, we may use it to improve the Service without obligation to you.
11. Suspension and termination
You can cancel at any time from your account settings; your plan stays active until the end of the current billing period. We may suspend or end your access if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm to others or to the Service. After termination you will have 30 days to export your data, after which we delete it as described in our Privacy policy.
12. Disclaimers
We work hard to keep GetReached CRM reliable, but the Service is provided "as is" and "as available". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee specific results, such as reply rates, deliverability or meetings booked.
13. Limitation of liability
To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amounts you paid us in the 12 months before the claim.
14. Indemnity
You agree to defend and indemnify GetReached CRM against claims arising from your Customer Data, the messages you send, or your breach of these Terms or applicable law. If you are an agency, reseller or partner, this indemnity also covers claims arising from the activity of any sub-account you create or manage, as described in Section 2 above, except where GetReached CRM itself directly operates or manages that sub-account under a separate written agreement.
15. Governing law and disputes
These Terms are governed by the laws of India. Disputes will be resolved in the courts of Kolkata, West Bengal, unless the law where you live gives you a right to bring claims elsewhere.
16. Changes to these terms
We may update these Terms from time to time. We will post the new version here with a new "Last updated" date and, for material changes, notify account owners by email at least 30 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.